Privacy policy

RIVES respects your concerns about the privacy of the personal data we collect. RIVES is thus committed to protecting and guaranteeing the security and confidentiality of its customers’ personal data in accordance with the GDPR, in particular by taking all the necessary precautions to prevent this data from being distorted, damaged or that unauthorized third parties have access.

Technical security and management measures in accordance with the state of the art, in particular with regard to information systems, have been implemented. However, RIVES does not control all the risks associated with the operation of the Internet and draws users’ attention to the existence of potential risks associated with its use and operation.

RIVES collects personal data to register and process your orders, for the creation of your personal account, your subscriptions to the newsletter and the management of your relations with customer service.

When ordering, RIVES collects the following personal data: surname and first name, e-mail address, telephone number, delivery and billing address, and means of payment which are necessary for the processing of your requests.

The information that is mandatory to enable us to process your orders or requests is identified with an asterisk on the collection forms. If you leave these mandatory fields empty, we will not be able to process them.

The personal data collected is communicated only to RIVES service providers who, as subcontractors within the meaning of the GDPR, intervene and contribute directly to the management of orders and customer service; such as logistician, payment service provider, technical site service providers.

The management of orders and their payment involve the transfer of data to countries outside the European Union but which provide an equivalent level of protection.

In order to fight against fraudulent payments during online purchases, the payment provider implements a risk assessment and fraud prevention procedure by algorithm.

The data may also be transmitted to third parties when you have given us prior consent to such transmission or when RIVES is summoned at the request of a judicial authority or any other administration to transmit this data.

The customer’s personal data is only kept for the period strictly necessary for the purposes set out above.

According to the GDPR, the customer has a right of access, rectification and opposition to his personal data.

You can oppose the collection of your data, you have the right to access, rectify, update and delete your personal data. To exercise these rights, you must contact RIVES by e-mail at: or by writing to the following address: RIVES, 23, rue Pasquier 75008 Paris.

The response to the request made on the basis of one or more computer rights and freedoms will be sent within one month of receipt of the request.


When the customer browses the site, he is offered the use of cookies and other tracers which are placed on his computer. The site uses cookies and other tracers to offer the customer optimal navigation and to offer him targeted advertising, adapted to his needs.

During his first visit to the site, the customer accepts or not the use of these cookies and other tracers, and can accept all cookies or choose to configure cookies, using the Cookies – Cookies settings banner.

By using cookies, information relating to navigation on any type of terminal used by the customer (computer, tablet, smartphone, etc.) on the site may be recorded in such text files, installed on the terminal used. , subject to the choices made by the customer regarding cookies and other tracers, which the latter may modify at any time.

Only the issuer of a cookie or other tracer is likely to read or modify the information contained therein.

Cookies or other tracers are kept for a maximum of 13 months.

If the customer refuses all or some cookies, he will not be able to take advantage of a number of features that are necessary to navigate in certain areas of the site. This will be the case if the customer tries to access certain content or services or when RIVES – or its technical partners – cannot identify, for technical compatibility purposes, the type of browser used by the customer’s device, its display language, its settings or the country from which the device appears to be connected to the Internet. In this case, RIVES declines all responsibility for the consequences linked to the altered operation of the site and/or services resulting from the omission to register or display the cookies necessary for their operation and which you may have refused or removed.

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